Complaints handling
We are legally obliged to clearly state information about complaint handling on our website.
If you have a complaint, please contact us immediately and we will do everything we can to find a solution together. If you still want to report a dispute, you can use the options below.
The first step in a conflict with an affiliated member is to try to find a solution to the dispute with the online store yourself. Do this by clearly reporting the complaint to the online store, also indicating what you think the solution is.
Are you unable to reach an agreement together? Then you can activate WebwinkelKeur. Go to the website https://www.webwinkelkeur.nl/consument/geschil / and follow the procedure.
We will then use independent mediation to find an appropriate solution.
We are legally obliged to clearly state information about complaint handling on our website. We do not record this because we receive many complaints. As a consumer you have the right to a good product. A product must meet the expectations that you as a consumer may have. Isn't this the case? Then the product is defective. We recommend that you first report a complaint to us by sending an email to customerservice@loveforrain.nl. We will do everything we can to find a solution together. However, if this does not lead to a solution, it is possible to register your dispute for mediation with Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is not yet found, you have the option to have your complaint handled by the independent dispute committee appointed by Stichting WebwinkelKeur. The decision is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that the consumer must pay to the relevant committee. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.